Refunds and Returns Policy
This page (together with our Terms and Conditions and Privacy Policy) provides information about Abercromby Power Ltd (“we” and “us”) and the legal terms of business on which we sell any product to any private individual purchasing goods from Abercromby Power Ltd (“you”) - that is, those customers who are not purchasing either wholly or in part for business use.
This policy may be updated from time to time. The terms that are in force at the date and time of your order will apply to the contract between you and us.
If you have any questions regarding our Refunds and Returns Policy, please contact us at info@abcpwr.com
Cancellations
You have the right to cancel your order at any time within 14 days of the date of purchasing all non-perishable goods, unless the goods have been personalised or are marked as non-returnable (the “Cancellation Period”). For further information regarding personalised and non-returnable goods, please see our Terms and Conditions. If you have exercised this right to cancel within the Cancellation Period, you shall be provided with a full refund for the items purchased, provided that they are returned in the same condition.
Your right as a consumer to change your mind and cancel your order does not apply in respect of products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.
To cancel your order, you must inform us in writing before the expiry of the Cancellation Period. If you have already taken delivery of the order, you should return the goods to us (see our Returning Items section below).
We retain the right to arrange for collection of the product(s) at your cost if you have not returned the items purchased within 30 days of your notice of cancellation.
If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our standard delivery.
Changes to your order
Should you wish to amend your order, you are able to do so up until you receive confirmation from us that your order has been processed.
To change your order, please email us as soon as possible at info@abcpwr.com
Please also be aware that we may make changes to your order in terms of delivery, due to bottling dates, as these may be subject to change. If this happens, we will do our best to inform you before the item is shipped.
Returning items
If you have received your order and are unhappy with any of the products ordered, we will refund your money or exchange the products, provided that you return the products to us within 14 days from the date of your order being delivered. However, if an item received is delivered to you in a faulty or damaged condition, you have a 30-day right to reject, which begins from the date of your order made.
Please return all items to the following address:
Abercromby Power Ltd
Suite G01 Gyleview House
3 Redheughs Rigg
Edinburgh
EH12 9DQ
Please follow the instructions below when returning items:
Return a copy of your invoice to us with the items that you are returning highlighted. Please note the quantity and reason(s) for return against each item on your invoice.
Please pack and seal your return securely to prevent potential damage while in transit
Please securely affix your return shipping label to the packaging. Make sure no other address labels are shown.
4. You are responsible for insuring all returns, as we may claim against you should damages be sustained in transit.
Refunds
We will only reimburse the cost of returning items where:
(a) they were delivered in error;
(b) they were misdescribed, damaged or defective; or
(c) you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside of our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.
The maximum amount that we shall reimburse you for returning the items will be the cost of its delivery by the least expensive delivery method.
When your refund will be made
We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
(a) If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For more information about how to return a product to us, please see our Returning Items section below.
(b) In all other cases, your refund will be made within 14 days of you telling us you have changed your mind.
Please keep the goods in your possession and take care of them until you return them to us. A full refund will only be given where the goods are received by us in the same condition as when they were shipped (i.e. returned to us in good condition, unopened and in the original packaging).
Exchanges
You may exchange products for whatever reason as long as we are informed of your intention to exchange the product within 7 working days of the goods being delivered and where you accept the cost of returning the item.
Please note that if you are exchanging a product that is more than the value of the replacement product, we will refund the difference via your original payment method.
If you are exchanging a product that is less than the value of the replacement product, additional payment will be required.
Upon exchanging a product, you will be liable to pay a new shipping and handling charge. Please retain your original invoice as this may be asked for as proof of purchase. We will bill your payment method for the new merchandise a soon as we receive it and will process your credit for returned merchandise within 14 working days